Returns & Exchanges

At Bambu®, we stand by the quality of our handcrafted home goods and offer a 30-day return window for items in their original, unused condition. We want you to be completely satisfied with your sustainable lifestyle choices and will work to ensure a seamless experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging to prevent damage during transit, ensuring all tags and labels remain attached.

• 3.
  Ship It Back

  Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.