Frequently Asked Questions
Everything you need to know about our sustainable home essentials.
What materials are used in Bambu products?
We exclusively use renewable materials like organic bamboo, cork, hemp, and cotton. All our bamboo is sourced from wild groves and is never treated with chemical pesticides or fertilizers.
How should I care for my bamboo kitchenware?
To ensure longevity, we recommend hand washing with warm, soapy water and drying immediately. Avoid soaking or using a dishwasher, and occasionally apply a food-safe mineral oil to maintain the finish.
Do you offer international shipping?
Yes, we ship our home essentials worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return window for unused products in their original packaging. Please contact our support team to initiate a return or exchange if you are not completely satisfied.
Are your products food-safe and BPA-free?
Absolutely. All Bambu products are tested for food safety and are free from BPA, phthalates, and lead. We use only food-safe oils and glues in our manufacturing process.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress until it reaches your door.